Quality Assurance Program

Modern Maintenance’s Quality Assurance System is a simplistic evaluation to assist management staff in determining one thing. Is the building clean? No complex tracking systems or elaborate reporting, just a tool to determine if the cleaning staff is meeting expectations.

Daily:

It is the Account Manager, Account Supervisor or Lead Workers responsibility to evaluate sample areas on a daily basis. Quality Assurance Forms are customized to each site to insure ease of use and accuracy. These forms are filed in a three ring binder to enable easy review by District Managers.

Monthly:

District Managers evaluate each building thoroughly on a monthly basis. They perform their own Quality Assurance Survey and compare them to the survey of the on-site personnel to insure all areas are at or above standards.

Weekly:

It is the Account Manager, Account Supervisor or Lead Workers responsibility to evaluate each building thoroughly on a weekly basis. These forms are compared to the daily samplings to insure areas that required attention have been corrected.

Quarterly:

On a quarterly basis our senior management staff meets with each client to review a wide array of topics. Cleaning standards, anticipated moves and extra project work are just of few of the items covered.

Quality Assurance System

The key for any efficient quality assurance program lies with the people monitoring it. All of the electronic systems, handheld devices and “state of the art” tracking software do no good unless the employees performing the tasks are qualified to be administering the program. At Modern Maintenance we involve several layers of our experienced management team in evaluating our program to make sure we are exceeding expectations. With a senior management team that averages over 20 years of industry experience we know what clean is and how to maintain it.

Staffing

Our staffing approach is simple, get the best employees and support them any way we can. Our commitment is that we will give each employee the best tools, training, and opportunities in order to enable them to make a positive difference in the environments we are cleaning.

Personnel

All Modern Maintenance employees must:

  • Pass a thorough background check prior to hire
  • Be eligible to work in the United States (E-Verify)
  • Be able to read and understand English
Our Management Team
Terry Mayhall

President

Terry Mayhall joined Modern Maintenance in 2009 as Vice-President and General Manager and in 2011 has stepped into his current position as President of Modern Maintenance. Terry brings to Modern Maintenance 26 years of managerial and business experience.

Jack Medlock

Vice President/General Manager

Jack Medlock has worked at Modern Maintenance for 20+ years as General Manager and recently was promoted to Vice President. Before working at Modern Maintenance Jack serviced another janitorial firm for 6 years as Operations Manager. Jack’s experience and attention to customer service has been an important part of Modern Maintenance’s success.

Steve Ogden

VP of Business Development

Steve Ogden joined Modern Maintenance in July of 2013 as Business Development Manager. Steve brings 25 years janitorial industry experience and 8 years of property management experience. Steve is a multi-disciplined manager with extensive experience ranging from operational leadership, sales management, marketing programs and budgeting and planning.

Annette Burgmeier

District Manager

Annette Burgmeier joined Modern Maintenance as District Manager in 2002. Annette brings managerial experience from Everbrite, Inc. and Century Vending and currently manages 25+ Modern Maintenance accounts throughout the Milwaukee area.

Nina Stosic

District Manager

Nina Stosic joined Modern Maintenance as District Manager in 2003. Nina has supervisory and managerial experience since 1996 and is currently managing nearly 30 Modern Maintenance accounts.

Testimonials
  • “Speaking of housekeeping staff. I have been meaning to send you a THANK YOU for them as well. Someone in our office had taken the Thanksgiving pumpkin centerpiece into a back room. It was not noticed until later. When I came in the next day intending to hold my breath and clean it up, it was already entirely cleaned up. What a relief! The housekeeping staff really came through!”

    Wisconsin Educational Opportunity Programs & Office of Urban Education

    Roberta
  • We started their services at NGL Madison in April of 2014 and have provided consistent cleaning quality as promised. Their management and staff are very responsive to any special requested and projects. I would highly recommend them.

    Brad J.